Shift
00:00:00
Calls answered
0
Network ping
—
Mic
Live
Agent state
Link:
Simulator
Connect
Simulate inbound
Call control
Answer
Decline
Call time
00:00
DTMF sent:
Hold
Mute
Transfer to (extension)
Warm transfer
Blind transfer
End call
Customer context & script
Call log (events)
Disposition
Call summary notes (required)
Call outcome (required)
Select…
Resolved
Escalated to Tier 2
Call Drop
Irrelevant
Submit & get ready